Event Types

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Information
Investigating
Monitoring
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Maintenance

Service Status

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Recent Events

EMEA Evolution
[upcoming]

Dear MRI Client,

A Planned Maintenance activity for MRI Evolution - DC5 will take place on 28th May 2024 between 00:00 and 04:00 hrs GMT.
During this maintenance window, one of our vendors will perform network configuration changes and no interruption to services is expected.

Why is our vendor carrying out this maintenance?
Work is required on the network devices of the vendor’s domain to ensure resilience and continued integrity of the network.If you have any questions or concerns, please contact Client Support via cs.fsi@mrisoftware.com or by calling one of the numbers listed on our website.

Regards,
MRI Software

EMEA MRI Energy
[upcoming]

Dear MRI Client,

A Planned Maintenance activity for MRI Energy will take place on 23rd May 2024 between 18:00 and 22:00 BST.
During this maintenance window, one of our data centres which hosts some clients of MRI Energy is migrating the cloud hosting environments to a new platform. All hosting servers within the current environment will be moved over to the new platform.

Why are we carrying out this maintenance?
The data centre is sunsetting the platform that currently hosts MRI Energy. Users do not need to take any action.
However, please be aware that MRI Energy services will be unavailable during the maintenance times noted above.

If you have any questions or concerns, please contact Client Support via cs.esight@mrisoftware.com or by calling one of the numbers listed on our website.

Regards,
MRI Software

Americas Property Management X PMX X.5 Americas - Venus
[upcoming]

Planned Maintenance Update (PMU) for Property Management X (PMX)  

Version X.5.10.16.1 

 

Dear MRI Client, 

 

A Planned Maintenance Update (PMU) for MRI Property Management will be applied to your MRI Cloud environment.  See additional details below. 


Impacted Environment: Venus

Impacted Services: MRI Public and Affordable Housing Databases  

Availability: During this time, databases will be unavailable 

Planned Start Time: 10:00PM EDT, Wednesday, May 22, 2024 

Planned End Time: 06:00AM EDT, Thursday, May 23, 2024

 

For a detailed description of this update, the full release notes can be downloaded from the myMRI Client Portal

 

If this update is delayed, additional information will be posted on the MRI Notifications page

 

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website

 

Thank You, 

MRI Software  

 

Americas Prospect Connect
[upcoming]

Dear MRI Client,

A Planned Maintenance Update (PMU) for Prospect Connect will be applied on Wednesday, May 22nd from 8:00 AM EDT until 12:00 PM EDT to apply version PC 2.51.0.0

For a detailed summary of this update, your company's Designated Support Contact (DSC) can access the full release notes from the myMRI Client Portal

If this update is delayed, additional information will be posted on the MRI Notifications page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software

Americas Assistance Connect Waitlistcheck
[in progress]

Dear MRI Client,

We have received reports of an issue with Assistance Connect, Waitlistcheck and our teams are actively investigating.
We apologize for any inconvenience. Further updates will be posted as they become available.

Regards,
MRI Software


Americas ProLease ProLease Lease Modules
[in progress]

Dear MRI Client,

A Planned Maintenance Update (PMU) for Prolease Lease Modules will be applied on Sunday, May 19th.

During this time,  proleaseweb.com will be temporarily offline from 1:00 - 5:00 PM Eastern time for a version update.  EMEA clients hosted on uk.proleaseweb.com will not be affected and will receive the update at a later date.

If this update is delayed, additional information will be posted on the MRI Notifications page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software