MRI Notifications

Dear MRI Client,

A Planned Maintenance Update (PMU) for Assistance Connect and WaitListCheck will be applied on Saturday, April 19 from 8am ET until 12pm ET. You may experience limited product availability during this time.

If this update is delayed, additional information will be posted on the MRI Notifications page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software

Dear MRI Client,

A planned maintenance release will occur over the next two weekends.  During the update period, your agency may experience limited availability of the product.  Update schedules are as follows:

          *  Friday, April 11 between 11:00 PM ET and Saturday, April 12 4:00 AM ET:  SaaS Clients A-H and all internal databases

          *  Friday, April 18 between 11:00 PM ET and Saturday, April 19 12:00 PM ET:  All other SaaS Clients and All On Premise Clients

For all On Premise Clients:  If your agency has not established an active Team Viewer connection to your server for us to access your system, we strongly recommend that you contact Customer Service to establish a connection as soon as possible, so that the updates can be applied promptly on April 18.  

Thank you,

MRI Software

Dear MRI Client,

A Planned Maintenance Update (PMU) for CheckpointID  will be applied on 4/7/2025

For a detailed summary of this update, your company's Designated Support Contact (DSC) can access the full release notes from the myMRI Client Portal. 

If this update is delayed, additional information will be posted on the MRI Notifications page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software

Dear MRI Client,

A Planned Maintenance Update (PMU) for CheckpointID  will be applied on 4/1/2025

For a detailed summary of this update, your company's Designated Support Contact (DSC) can access the full release notes from the myMRI Client Portal. 

If this update is delayed, additional information will be posted on the MRI Notifications page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software