MRI Notifications

Dear MRI Client,

An extended maintenance window is planned for the AMTdirect production environment from 8:00 PM ET on Friday, August 16, 2024, through 12:00 AM ET on Monday, August 19, 2024, to upgrade servers. The AMTdirect application may be unavailable during this time.

If you have any questions or concerns, please create a support ticket via the Help menu within the AMTdirect application.

MRI Software

Dear MRI Client,

Please be advised that MRI will be updating our public IP’s for MRI Sales and Lettings which will be taking place on the following date(s): 

Saturday, 3rd August from 22:00 (BST) until 23:59 (BST) on Sunday, 4th August.

You should have received an email with changes that may need to be made to ensure your system continues to work following this maintenance. Please ensure all actions have been completed by your IT team.

If you are not aware of the required changes, please reach out to your Account Manager for further details.

During this maintenance window, your system will be unavailable for use.

We apologise for any inconvenience this may cause.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal.

Thank you,

MRI Software

Dear MRI Client,

Please be advised that MRI will be updating our public IP’s for MRI hosted Planet and On-Premise clients using Planet Mobile which will be taking place on the following date(s): 

Saturday, 3^rd August from 22:00 (BST) until 23:59 (BST) on Sunday, 4^th August.

You should have received an email with changes that may need to be made to ensure your system continues to work following this maintenance. Please ensure all actions have been completed by your IT team.

If you are not aware of the required changes, please reach out to your Account Manager for further details.

During this maintenance window, your system will be unavailable for use.

We apologise for any inconvenience this may cause.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal.

Thank you,

MRI Software

Dear MRI Client,

Please be advised that MRI will be updating our public IP’s for MRI Qube PM which will be taking place on the following date(s): 

Saturday, 3rd August from 22:00 (BST) until 23:59 (BST) on Sunday, 4th August.

You should have received an email with changes that may need to be made to ensure your system continues to work following this maintenance. Please ensure all actions have been completed by your IT team.

If you are not aware of the required changes, please reach out to your Account Manager for further details.

If the email states that this is impacts your Disaster Recovery site, your system will remain available during this maintenance.

If the email does not state that this is your Disaster Recovery site, your system will be unavailable for use during this maintenance window.

We apologise for any inconvenience this may cause.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal.

Thank you,

MRI Software

Dear MRI Client,

We have been notified by our network vendor that planned maintenance has been scheduled that may impact MRI Evolution and GO clients in UK/DC5.

The planned maintenance activity will take place  between 10:00pm on 31st July 2024 and 04:00am on 1st August 2024 and during this 6 hour maintenance window, there will be an outage of approximately 30 minutes. 

Our vendor has confirmed this work is essential to ensure resilience, scalability and continued integrity of the network and has apologised for any inconvenience this may cause.

If you have any questions or concerns, please contact Client Support via  cs.fsi@mrisoftware.com or by calling one of the numbers listed on our website.

Regards,

MRI Software

Dear MRI Client,

Please be advised that a scheduled SaaS maintenance for MRI Horizon will be taking place on the following date(s): 

Saturday, 27^th July from 22:00 (BST) until 06:00 (BST) on Sunday, 28^th July.

During this time, your system will be unavailable for use.

We apologise for any inconvenience this may cause.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal.

Thank you,

MRI Software