MRI Notifications

Dear MRI Client,

A Planned Maintenance Update (PMU) for CheckpointID  will be applied on 4/29/2025 8:00pm EDT.

For a detailed summary of this update, your company's Designated Support Contact (DSC) can access the full release notes from the myMRI Client Portal. 

If this update is delayed, additional information will be posted on the MRI Notifications page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software

Dear MRI Client,

We have been notified by our datacentre vendor that planned maintenance has been scheduled as part of ongoing maintenance of their platforms, which includes software updates and infrastructure changes.

The planned maintenance activity will take place between 10:00pm on Monday 28/04/25 and 04:00am on Tuesday 29/04/25 and no impact to services is expected.  

If you have any questions or concerns, please contact Client Support via cs.esight@mrisoftware.com or by calling one of the numbers listed on our website.

Regards,

MRI Software

Dear MRI Client,

A Planned Maintenance Update for MRI Angus will be applied on Sunday, April 27th, 2025 between 2:00 AM and 2:15 AM EST. Users may experience intermittent service at this time.

If this update is delayed, additional information will be posted on the MRI Notifications page.

For a detailed description of this update, the full release notes can be downloaded from the myMRI Client Portal.

If you have any questions or concerns, please reach out to our MRI Angus Support team.

MRI Software

Dear MRI Client,

A Planned Maintenance Update (PMU) for RentPayment  will be applied on 4/24/2025.

For a detailed summary of this update, your company's Designated Support Contact (DSC) can access the full release notes from the myMRI Client Portal. 

An enhancement to RentPayment's Multi-Factor Authentication will be released on 4/24/2025 by 2:30pm ET. It will introduce a "Remember me and this device" feature that, if selected, will allow the user to bypass the use of a One-Time Passcode after the initial login for 24 hours on the same device.

Users that sign out, attempt to login from another device, or attempt to login into another profile from the same device will be required to Multi-Factor again even if the "Remember me and this device" feature had previously been selected.

During this time, you may experience a reduction in site performance.

If this update is delayed, additional information will be posted on the MRI Notifications page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software

Dear MRI Client,

A Planned Maintenance Update (PMU) for Assistance Connect and WaitListCheck will be applied on Saturday, April 19 from 8am ET until 12pm ET. You may experience limited product availability during this time.

If this update is delayed, additional information will be posted on the MRI Notifications page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software

Dear MRI Client,

A planned maintenance release will occur over the next two weekends.  During the update period, your agency may experience limited availability of the product.  Update schedules are as follows:

          *  Friday, April 11 between 11:00 PM ET and Saturday, April 12 4:00 AM ET:  SaaS Clients A-H and all internal databases

          *  Friday, April 18 between 11:00 PM ET and Saturday, April 19 12:00 PM ET:  All other SaaS Clients and All On Premise Clients

For all On Premise Clients:  If your agency has not established an active Team Viewer connection to your server for us to access your system, we strongly recommend that you contact Customer Service to establish a connection as soon as possible, so that the updates can be applied promptly on April 18.  

Thank you,

MRI Software