Event Types

Normal
Information
Investigating
Monitoring
Identified
Degraded
Unavailable
Maintenance

Service Status

Normal  
Normal  
Normal  
Normal  
Maintenance  
Normal  
Normal  
Normal  
Normal  
Normal  
Maintenance  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Maintenance  
Maintenance  
Normal  
Normal  
Maintenance  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Maintenance  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Maintenance  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  
Normal  

Recent Events

Americas Property Management X PMX X.5 Americas - Jupiter PMX X.5 Americas - Pluto PMX X.5 Americas - Saturn PMX X.5 Americas - Venus PMX X.5 Canada - Sirius PMX X.7 Americas - Triton PMX X.7 Canada - Polaris PMX X.7 Import Export - Triton PMX X.7 PAH Americas - Orion PMX X.7 Import Export - Venus PMX X.7 Import Export - Orion PMX X.7 Import Export - Polaris
[upcoming]

Dear MRI Client,

Please be advised that a scheduled infrastructure maintenance for Property Management X will be taking place on the following date(s): 

Saturday 7th June from 10:00pm (EDT) until 04:00am (EDT) on Sunday, 8th June.

During this time, your system will be unavailable if you access PMX via Citrix Storefront.

Access via Web will remain unaffected.

On Premise environments will remain unaffected.

Reports and processes will remain unaffected.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal.

Thank you,

MRI Software

Americas Fixed Asset Accounting
[upcoming]

Dear MRI Client,

Please be advised that a scheduled Infrastructure maintenance for Fixed Asset Accounting will be taking place on the following date(s): 

Saturday 7th June from 10:00PM (EDT) until 04:00AM (EDT) on Sunday, 8th June.

During this time, your system will be unavailable for use.

Please note this is during the normal infrastructure maintenance window so any tasks or reports scheduled to run during that time may not complete.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal.

Thank you,

MRI Software

Americas Tenant Communications
[upcoming]

Dear MRI Client,

Please be advised that a scheduled Infrastructure maintenance for Tenmast will be taking place on the following date(s): 

Saturday 7th June from 10:00PM (EDT) until 04:00AM (EDT) on Sunday, 8th June.

During this time, your system will be unavailable for use.

Please note this is during the normal infrastructure maintenance window so any tasks or reports scheduled to run during that time may not complete.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal.

Thank you,

MRI Software

Americas Investment Modeling Core - APAC & Americas
[upcoming]

Dear MRI Client,

Please be advised that a scheduled infrastructure maintenance for Investment Modeling will be taking place on the following date(s): 

Saturday, 22nd March from 10:00PM (EDT) until 04:00AM (EDT) on Sunday, 23rd March.

During this time, your system will be unavailable for use.

Please note this is during the normal infrastructure maintenance window so any tasks scheduled to run during that time may not complete.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal.

Thank you,

MRI Software

Americas EMEA Contract Intelligence Contract Intelligence
[upcoming]

Dear MRI Client,

A Planned Maintenance Update (PMU / MCI 7.05.03.00) for Contract Intelligence will be applied on May 31st, 2025 @ 10:00 EST

For a detailed summary of this update, your company's Designated Support Contact (DSC) can access the full release notes from the myMRI Client Portal

If this update is delayed, additional information will be posted on the  MRI Notifications  page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software

APAC Contract Intelligence
[upcoming]

Dear MRI Client,

A Planned Maintenance Update (PMU / MCI 7.05.02.00) for Contract Intelligence will be applied on May 22th, 2025 @ 10:00 EST

For a detailed summary of this update, your company's Designated Support Contact (DSC) can access the full release notes from the myMRI Client Portal

If this update is delayed, additional information will be posted on the  MRI Notifications  page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software