MRI Notifications

Dear MRI Client,

The PHA Pro 9.3.6v4 Update will be released starting Saturday, December 6 to clients in the MRI Cloud Environment. This update includes fixes to Inspections and Mobile Inspections related to NSPIRE and year end 1099s changes.

Release Schedule:

• Saturday, December 6 between 11 AM and 3 PM ET: Clients with fewer than 5 users in all time zones.
• Saturday, December 13 between 11 AM and 3 PM ET: Clients with 5 or more users in all time zones.

Please make sure your users log out of PHA Pro on the day of your maintenance window to ensure a successful update.

If this update is delayed, additional information will be posted on the MRI Notifications page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software

Dear MRI Client,

A planned maintenance release will occur over the next two weekends.  During the update period, your agency may experience limited availability of the product.  Update schedules are as follows:

• Friday, December 5 between 11:00 PM ET and Saturday, December 6 4:00 AM ET: SaaS Clients A-H and all internal databases
• Friday, December 12 between 11:00 PM ET and Saturday, December 13 12:00 PM ET: All other SaaS Clients and All On Premise Clients

For all On Premise Clients:  If your agency has not established an active Team Viewer connection to your SERVER for us to access your system, we strongly recommend that you contact Customer Service to establish a connection as soon as possible, so that the updates can be applied promptly on December 12.

If this update is delayed, additional information will be posted on the MRI Notifications page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software

Dear MRI Client, 

We want to make you aware of an issue we recently identified related to the Project (PROJ) table in version X.7.13 which affects a subset of clients using the View Point application.  

Issue Overview

Incident Report 128800 outlines a View Point-specific database constraint issue within the Project (PROJ) table.  This impacts clients who rely on Asset Manager, Portfolio, or Client fields for report or process selection. 

Solution

For clients with the View Point application, we will apply a custom cabinet file to your environment on 12/03/2025 at 9:00 PM EST to fully resolve the issue.  For clients who do not have the View Point application on their license, the only change will be a system log entry noting the cabinet application.  No downtime is expected during this maintenance window. 

Looking Ahead

The correction included in this cabinet will also be part of the upcoming PMX release, X.7.14, currently targeted for February 2026.

If you have any questions, please reach out to Client Support through the myMRI Client Portal or via the contact numbers listed on our website. 

Thank you,

MRI Software