MRI Notifications

Dear MRI Client,

Please be advised that a scheduled maintenance for MRI hosted Planet and On-Premise clients using Planet Mobile will be taking place on the following date(s): 

Friday 19th September from 18:00 BST to 23:59 BST on Sunday 21st September 

During this time, your Planet system will be unavailable.

If you have any questions or concerns, please contact Client Support via the  myMRI Client Portal .

Thank you,

MRI Software

Dear MRI Client,

Please be advised that a scheduled maintenance for MRI Sales and Lettings will be taking place on the following date(s): 

Friday 19th September from 18:00 BST to 23:59 BST on Sunday 21st September 

During this time, your Sales and Lettings system will be unavailable.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal.

Thank you,

MRI Software

Dear MRI Client,

Please be advised that a scheduled maintenance for MRI Horizon will be taking place on the following date(s): 

Friday 19th September from 18:00 BST to 23:59 BST on Sunday 21st September 

If you are impacted by this outage, you will have received a separate email from Rebecca McCullagh.

If you have any questions or concerns, please contact Client Support via the  myMRI Client Portal .

Thank you,

MRI Software

MRI Software

Dear MRI Client,

Please be advised that a scheduled maintenance for MRI Horizon will be taking place on the following date(s): 

Friday 19th September from 18:00 BST to 23:59 BST on Sunday 21st September 

If you are impacted by this outage, you will have received a separate email from Rebecca McCullagh.

If you have any questions or concerns, please contact Client Support via the  myMRI Client Portal .

Thank you,

MRI Software

Dear MRI Client,

Please be advised that a scheduled maintenance for Qube PM, Horizon and Sales and Lettings will be taking place on the following date(s): 

Friday 19th September from 18:00 BST to 23:59 BST on Sunday 21st September. 

If you have any integrations within Engage to these products:-

• Your Engage portal will be running and your customers will be able to access the site however, after they login, they will not be able to receive any data from your QubePM, SLM, or Horizon systems.
• This means they will not be able to view transaction history, make payments, view documents, or log maintenance issues.
• If you have the Engage TAP module, your customers will not be able to apply for properties, fill out application forms, pay pre-tenancy funds, view documents, or pay deposit funds.
• Regardless of which page they are on, they will be shown an appropriate error message or popup that will advise that they cannot proceed at this time and to try later.
• Once the maintenance work has been completed, the connections to the Engage portals will be reinstated and normal service will resume.

If you would like to disable the Engage login for this maintenance period, please raise a request through the  myMRI Client Portal to receive the guide on how to set a holding page.

Thank you,

MRI Software

Dear MRI Client,

A planned maintenance release will occur over the next two weekends.  During the update period, your agency may experience limited availability of the product.  Update schedules are as follows:

• Friday, September 12 between 11:00 PM ET and Saturday, September 13 4:00 AM ET: SaaS Clients A-H
• Friday, September 19 between 11:00 PM ET and Saturday, September 20 12:00 PM ET: All other SaaS Clients and All On Premise Clients

For all On Premise Clients:  If your agency has not established an active Team Viewer connection to your SERVER for us to access your system, we strongly recommend that you contact Customer Service to establish a connection as soon as possible, so that the updates can be applied promptly on September 19.

If this update is delayed, additional information will be posted on the MRI Notifications page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software